Frequently Asked Questions

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We prioritise your data protection and are registered with the ICO. All confidential information is stored in LastPass, and we utilise two-factor authentication for added security. 

We track time using a system called Toggl. We ensure transparency from the beginning to avoid any surprises. You can choose between ad-hoc support or retainer packages – please refer to our pricing for more information. 

We are flexible and open to your preferred communication style. Clients typically reach out via email or WhatsApp, while some prefer to schedule calls. 

Virtual Assistants usually work from home to maximize productivity and focus on serving our clients effectively. However, we can arrange to visit your premises (subject to availability) for tasks that cannot be completed remotely. 

Yes, we are covered by professional indemnity insurance through Hiscox. 

Our turnaround time varies depending on the specific task or project. We work efficiently to complete tasks as quickly as possible without sacrificing quality. We will provide an estimated timeline for each project during the consultation process.